Return Policy

Last Updated: August 20, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

1. Return Eligibility

To be eligible for a return, items must generally:

• Be unused and unworn
• Be in their original condition
• Have all original tags and labels attached
• Be returned in the original packaging where applicable
• Not show signs of washing, damage, alteration, or use

Certain items may not be eligible for return due to hygiene or safety reasons.

2. Return Period

Return requests should be submitted within 30 days of receiving your order.

To start a return, please contact our customer service team before sending any items back.

Email: support@tevqina.com

Please include your order number, the item(s) you wish to return, and the reason for the return.

3. Return Process

After contacting us, our customer service team will provide you with the applicable return instructions.

Please do not send items back to an address without first contacting us, as unauthorized returns may not be processed.

Once your return has been received and inspected, we will notify you of the outcome.

4. Refunds

Approved refunds will be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

The original shipping fee, if any, may not be refundable unless the return is due to an error on our part or a defective/incorrect item.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the item and packaging, if applicable

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy where applicable.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

If you need a different size, color, or product, you may be asked to return the original item and place a new order.

7. Return Shipping Costs

Unless the return is caused by an error on our part, such as receiving an incorrect or defective item, the customer may be responsible for the return shipping cost.

Return shipping costs are generally non-refundable.

8. Non-Returnable Items

Certain products may not be eligible for return, including items that:

• Have been worn, washed, or used
• Have been damaged after delivery
• Are missing original tags or labels
• Have been altered
• Cannot be resold due to hygiene reasons
• Are marked as final sale or non-returnable

9. Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered the processing or shipping stage.

10. Contact Us

If you have any questions regarding our Return Policy, please contact our customer service team:

Email: support@tevqina.com

We are committed to making the return and refund process as simple and convenient as possible.